Terms & Conditions

About us

Wave69 is a registered company in England and Wales.

How to Contact Us

To get in touch with us, send Wave69 an email at info@wave69.co.uk. You can even call us at +44 2081503329.

 

The Terms


The terms are applicable to any purchase of services that you make from Wave69. These terms apply in conjunction with the agreement that you enter with our organisation for services.

Please read and understand the terms before you enter into a Service Agreement or place an order with Wave9. The terms contain valuable information about your rights as a customer and Wave69’s rights. It is imperative to agree to the terms before placing an order or entering into an agreement.

You will be referred as the business since you are purchasing services related to your business, trade, profession, or craft. Consumers are eligible to place orders or utilise the services provided by Wave69.

In the terms, Wave69 is referred to as “we”, “us, and “our” while “you” and “your” refers to individual or company placing the order.

You must be a minimum of 18 years and be a legal resident of the UK to place an order on our site. By placing an order on our site, you confirm that you have the relevant authority to represent the business or individual on whose behalf you are ordering our services.

Wave69 reserves the right and discretion to replace or modify the terms without notice. The revised terms will come into effect 30 days after you have been notified.

Wave69 retains the sole rights to change any part(s) of the terms at our discretion.

We recommend that you save a copy or print out the terms and any emails related to the terms for your reference and records. Wave69 does not save copies on behalf of customers and clients.

All the terms are available only in English.

 

Orders

Make sure that you carefully check the order for errors before submission. Once you submit the order, we will acknowledge the receipt. Your order is to buy services provided by Wave69 on the terms mentioned herein.

When we send an order confirmation email, it demonstrates our acceptance. At that point, it becomes a legally binding contract between you and us and the terms stated here and any service agreement or contract signed between you and us will govern the order.

In case, we do not accept your order, for instance, if you are under the age of 18 year or the services are unavailable or there is an error in the pricing or description of the services, we will email and inform you. We will also email you a revised date when you can place the order again. Wave69 has the right to reject an order for reasons that we see as valid.

 

Availability

All orders are subject to availability. We do not guarantee that a service will be available when you place an order. In certain circumstances that are beyond control, for instance if the existing laws change, we will be compelled to stop providing certain services. Should that happen and it affects your order, we will notify you through an email and cancel the order. Any monies paid for the service(s) will be refunded just for services that have not been provided.

 

Making Changes to Your Order

After submission of an order, if you would like to make changes, please get in touch with us right away. We will let you know if the changes are possible. Please note that for certain changes, we could be obligated to charge an additional amount, which we will inform you through an email.

 

Providing Services

Descriptions of all our services are stated and mentioned on the Wave69 website.

We will provide the services on the date and time mentioned by you or within the period that is mutually agreed when processing the order.

Any completion dates mentioned during the order process for services that are provided over a period are an estimate. The dates and times to execute orders will not be considered important or essential in such cases.

Wave69 will endeavour to provide services at the time and date or within the agreed timeframe. If there is a delay, we will inform you through an email and let you know the approximate date and time when we will be able to fulfil the order. However, should there be a delay, Wave69, its staff, employees, and management will not be liable for any losses you or your business incurs for delays that are beyond our control. Such delays could be due to shortage of staff due to pandemic or epidemic.

Where a delay occurs due to circumstances beyond our control, Wave69 will make an effort to start or restart the services as quickly as possible once the reason for the delay has been resolved. If a service gets delayed by more than 3 months, we will inform you of the delay and also provide you with an option so that you can decide to wait until the issue is resolved or cancel your order and receive a refund of the advance that you have made for the service and has not been provided as yet.

Wave69 will not be liable for losses that you incur due to delay or non-execution of an order or because you have not prepared the necessary infrastructure to implement the service or you do not provide adequate instructions or information to perform the service.

You confirm that the services you are purchasing through Wave69 is for your business and not for a third party.

Our CMS and websites are built using the latest technologies and are fully compliant with W3C validation. Any website that we create and build is protected by our company policy. Hence, at no stage is the newly built website shown or given out to a third party. Even after you finalise the purchase of the website and complete the necessary payments, the Wave69 company credit mentioned in the footer stay as is. It cannot be removed without the written consent of the Wave69 management.

 

Bespoke Website Services

You have to provide us with a comprehensive brief for any bespoke website services before we begin the designing process. Once you approve the design, we build the site on our development server and a link to it will be sent to you through email. You can use the link to access the site and the progress of the development.

When you purchase a bespoke escort agency website, the purchase is merely for the front end files of the website. The CMS is owned by Wave69 and you will be using the CMS under license through us. However, you can get ownership to the backend files for an additional fee.

Once you upload and launch the website and it becomes live, it is construed that Wave69 has successfully dispensed it duties and responsibilities under the agreed contract and you have accepted the services provided. Once the website goes live, any changes to the site will be charged unless stated otherwise by Wave69.

 

Hosting

When you get a website designed and created by us, we do the hosting and that enables you to use the CMS. However, should you wish to transfer the hosting to another provider, the CMS files will not be shared as the CMS is a licensed product and is always hosted on Wave69 servers. Hence, if you wish to host a website designed by Wave69 on another server, you will need to get written consent and permission from us.

If we develop a bespoke CMS for you, you will retain the rights for the codes and that will enable you to host it on any server without getting written permission from Wave69.

At Wave69, we do not share access to websites that are hosted by us. So, for any changes that you want to implement to a website that is already live and is hosted on our servers, you can inform us and we will make the necessary changes. If you host a Wave69 website or even duplicate a site designed us without permission, we will take legal action against you.

Termination of hosting services provided by Wave69 is governed by the terms listed herein.

 

 Template Websites

If you wish to purchase a website template designed by Wave69 along with hosting, you would have to agree to enter into a contract with us for a duration of 12 months. The billing will commence from the date of purchase and you will be billed monthly.

 

Search Engine Optimisation (SEO)

Once you hire or purchase our SEO services, the contract will begin the moment we receive the payment for the first month. Thereafter, subsequent payments will be made on the same day.

Our SEO services do not come with a guarantee of results, and the results can vary greatly owing to the algorithms employed by search engines.

 

Prices

Prices for our services are listed on the Wave69 website. All prices mentioned are in Sterling Pounds and exclude VAT. When we bill you, we will be adding VAT as applicable.

Prices for the services we provide can change without notice. If you have ordered a service before the implementation of the price change, you will be billed for the earlier amount.

If, for some reason, there is an error in the pricing of our services and it has an effect on your order, Wave69 will get in touch with you using the contact details provided by you at the time of placing your order. We will give you the option to reconfirm the order at the changed price or cancel the order. If Wave69 is unable to get in touch with you to inform you about the price variation, the order will be deemed cancelled and you will be notified through an email.

 

Payment

We accept payments for orders through BACS transfer to our nominated bank. The details of the bank along with the account number will be clearly stated in the invoice that is sent to you by email.

Wave69 require an advance deposit that is non-refundable before we commence with your order.

You will receive an invoice for the remaining amount after each milestone of your order is completed. The same will be mentioned in the contract and payments will have to be made accordingly. You will receive an invoice after each stage of completion and the payment should be made within 14 days of receiving the invoice by email.

If payments are not received on time, Wave69 reserves the right to charge an interest on the balance outstanding. The rate of interest that we levy is 8% annually. If a payment remains outstanding for 30 days, Wave69 reserves the right to seize assets and websites that we have created, built, and designed to clear outstanding debts. We may even pursue legal action if it is deemed necessary.

When we design a website for you, we would require you to pay us in full before we make the website live. Once we receive the final payment, we will upload the website onto our servers and make it live.

 

Cancellation and termination

 

 Since you will be purchasing services for a business, you will have no statutory cancellation rights. You cannot cancel services that have already been provided whether or not you have paid for it or we have reclaimed the amount due from the non-refundable deposit made by you.

When you utilise our subscription services for search engine optimisation (SEO), you have the right to cancel the services by providing us one month written notice. You should send the notice to info@wave69.co.uk that clearly mentions the date when you want to terminate the service.

If you have engaged Wave69 to design a website template for your business, the contract period usually is for 12 months. Should you wish to terminate the contract before the end of the 12-month contract period, you would have to pay the entire amount stated in the contract. To cancel a contract after the end of 12 month, you can send a written notice one month period the contract comes to an end. That way, you will not incur extra liability. You can send the termination notice to info@wave69.co.uk a month before the contract expires and we will automatically terminate the contract after the 12 months lapse. We will notify you about the termination via an email.

For hosting services provided by Wave69, you can cancel the same by providing us with a 7-day notice. You can send a notice to terminate the hosting services to info@wave69.co.uk.

SEO services can be cancelled by giving us a 30-day notice period. You can send an email to info@wave69.co.uk to let us know your intend to terminate the services. When the 30 days notice period lapse, we will cancel the services and you will not be billed for them in the next billing cycle.

Faulty Services

We affirm that the services provided by us:

Will be undertaken with reasonable care and the necessary skills as required by section 13 of the Sales of Goods and Services Act 1982, and will be free of material defects when the services are completed as per the contract.

For some reason, if the services are not satisfactory and do not conform the section 13 of the Sale of Goods and Services Act 1982, we will re-perform the services or will refund the paid amount, provided you notice us by email within 7 days from the completion of the services and you provide sufficient evidence and information to support your claim.

Except as set out in this clause 12, we give no warranties and make no representations in relation to the services, and all warranties and conditions (including the conditions implied by sections 12 to 16 of the Supply of Goods and Services Act 1982 and any implied terms relating to the ability to achieve a particular result), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

Events Beyond Our Control

Wave69 is not liable if we fail to comply with the terms of the services for reasons that are beyond our reasonable control.

 

Our Liability

Our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the services.
We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:

Consequential, indirect or special losses; or
Any of the following (whether direct or indirect):
Loss of profit;
Loss of opportunity;
Loss of savings, discount or rebate (whether actual or anticipated); or
Harm to reputation or loss of goodwill.
Nothing in these terms will limit or exclude our liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation; or
Any other losses which cannot be excluded or limited by law.
Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here https://wave69.co.uk/privacy-policy/, which explains what information we collect and hold, and how we collect, store, use and share such information.

No Third Party Rights

No third party can enforce the terms listed herein. These terms can be enforced by you or Wave69.

 

Complaints

If you are unhappy with us or the services we have provided to you, please contact us at info@wave69.co.uk.

Governing Law and Jurisdiction

If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales.

Wave69 and you irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).

General Terms
You cannot transfer your rights under these terms to anyone without prior written consent from Wave69. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected due to the transfer.
If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms shall remain affected.
If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
Any variation to these terms will not be binding unless expressly agreed in writing between you and us.
You and we agree that these terms (and any service agreement that the two parties enter into) constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.

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